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Extreme Ventures - Brighton Indoor Climbing Wall & Outdoor Rock Climbing Specialist
Extreme Ventures - Brighton Indoor Climbing Wall & Outdoor Rock Climbing Specialist

Cancellation Policy

Activity Cancellation Terms and Conditions

If you do NOT require this booking inform us immediately by phone & then email or in writing, so others can be offered your space

Terms & Booking Conditions Private Sessions Our Activities

  • If you do NOT require this booking inform us immediately by phone & then email or write so others can be offered your space.
  • We reserve the right to charge in full for any un-notified cancelations.
  • All refunds prior to 14 days of your activity will incur a 25% administration charge and 3.5% banking fee charge.
  • Cancelation within 14 days will incur a 50% fee
  • Rescheduling within 14 days will incur a 25% fee.                                       
  • Photos may be taken for marketing purposes.
  • Groups under the age of 16 must be attended by a responsible adult – group leader/organiser.
  • Although Extreme Ventures instructors endeavour to keep everyone safe at all times and manage a group responsibly, group leaders/organisers accept responsibility for the safe behaviour of young people.
  • Extreme Ventures do not accept liability for the failure of the other customers equipment, any injury caused due to failing equipment owned or provided by the customer is the responsibility of the participant.
  • Group leaders/organisers may be asked to assist the instructor to ensure extra safety of the group. Climbing activities Suitable from age 7+, Bouldering age 6+, Mountain biking age 10+
  • The instructor has the right to stop a session at any time if he/she feels it is unsafe to continue. (This may include the weather & miss-conduct or behaviour of a group that may cause injury to themselves or others).
  • Extreme Ventures provides an extensive list of operating procedure, health & Safety regulations, risk assessments and emergency action plans for all activities, all customers are provided an e.g. of this outlining their responsibilities.
  • It is up to the customer to request a full disclosure of our standards and regulations prior to the start of your session if you require it; anybody has the right to request a full disclosure of our regulations at any time.
  • All staff and customers are expected to upheld and abide by our standards and expectations and any other centre facilities we may be using.
  • Customers found to intentionally damage any equipment, facilities hired or public areas used by Extreme Ventures will be charged for the current value of the damaged item.
  • I understand that this is an adventurous activity and therefore carries an element of risk.

Terms & Booking Conditions - DISCOUNT VOUCHERS Holiday Activities

  • We reserve the right to change these Terms and Conditions anytime regardless of promotional offers or vouchers ongoing, completed or purchased
  • Entire Value must be used in a single visit
  • No Re-Scheduling for booked and confirmed sessions. Cancellation of Booked and confirmed course date will consider your Voucher as Used We have now introduced a rescheduling fee as a courtesy due to such a high demand £20 for each voucher rescheduled.
  • Voucher(s) will be redeemed to confirm booking, Voucher may only be used with course dates available for the activity purchased
  • Extreme Ventures will decide the course dates and times and change them where necessary, we require minimum 6 participants for the course to go ahead, If there is not enough participants the time and date will be re-scheduled
  • Photos may be taken for marketing purposes.
  • Groups under the age of 16 must be attended by a responsible adult group leader/organiser Age 7+ only. Although Extreme Ventures instructors endeavour to keep everyone safe at all times and manage a group responsibly, group leaders/organisers accept responsibility for the safe behaviour of young people
  • Extreme Ventures do not accept liability for the failure of the other customers equipment, any injury caused due to failing equipment owned or provided by the customer is the responsibility of the participant..
  • Group leaders/organisers may be asked to assist the instructor to ensure extra safety of the group.
  • The instructor has the right to stop a session at any time if he/she feels it is unsafe to continue. (This may include the weather & miss-conduct or behaviour of a group that may cause injury to themselves or others).
  • Extreme Ventures provides an extensive list of operating procedure, health & Safety regulations, risk assessments and emergency action plans for all activities, all customers are provided an e.g. of this outlining their responsibilities.
  • It is up to the customer to request a full disclosure of our standards and regulations prior to the start of your session if you require it; anybody has the right to request a full disclosure of our regulations at any time.
  • All staff and customers are expected to upheld and abide by our standards and expectations and any other centre facilities we may be using.
  • Customers found to intentionally damage any equipment, facilities hired or public areas used by Extreme Ventures will be charged for the current value of the damaged item.
  • I understand that this is an adventurous activity and therefore carries an element of risk.

Marquee and Gazebo Cancellation Terms and Conditions

Cancellation:

 

In the event that you cancel the contract, any deposit that you have paid shall be forfeit. In addition, you will be liable to pay the following percentage of the hire charge quoted dependent on the period of notice given prior to date of commencement of the hire. The deposit shall be deducted from the percentage payable.

 

Period of Notice   Percentage of the Total Hire Charge

More than 90 days - 25% or deposit paid, whichever is the greater

61 to 90 days -  45% or deposit paid, whichever is the greater

31 to 60 days - 60% or deposit paid, whichever is the greater

8 to 30 days - 75% or deposit paid, whichever is the greater

Up to 7 days - 100%

 

Refunds will incur a 3.5% banking fee

Contact Details

07835528548

01732 446252

info@extremeventures.co.uk

Opening times

Office Opening Hours:

7 days a week

10:00 - 22:00

 

Indoor Climbing Brighton:

Closed Monday

Tuesday - Friday 15:30-20:00

From 09:00 For Avanced Bookings

 

School Holidays Tueday - Friday

12:00 - 20:00

 

Saturday & Sunday 09:00 - 18:00

Closed Bank & Public Holidays

 

Outdoor Climbing Harrison Rocks:

Spring - Autumn 10:00 - 22:00

Winter 10:00 - 17:00

Open Bank & Public Holidays

 

Our outdoor closing time is dependent on the start time of your session and booking in advance.

Freelance Staff Required

 

Locations:

 

Harrison Rocks, Groombridge Outdoor Climbing.

 

Brighton Indoor Climbing Wall Stanley Deason Leisure Centre.

 

Duration:

 

Start: Immediately

End: N/A

 

Freelance Staff required for mostly weekend work, occasional weekday work.

 

Description:

 

Are you looking for a great place to work in exciting, adventurous surroundings with excellent personal climbing on your doorstep!

 

Outdoor Climbing Instructors are based near Tunbridge Wells at Harrison Rocks.

 

Indoor Climbing instructors required at our indoor climbing wall in Brighton at the Stanley Deason Leisure Centre.

 

Requirements:

 

  • Outdoor Instructors: SPA or SSA
  • Indoor Instructors: CWA qualified staff
  • First Aid Qualified: Minimum 16 hours
  • Own Car required

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